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Terms & Conditions

BOOKING CONDITIONS

In order to be able to benefit from the services offered by SAS ROBRECHT, we ask you to carefully read the general conditions below. These terms and conditions are applicable for stays taking place during the 2021 season. These conditions govern the sale of stays and are valid as soon as the deposit is paid. Booking a stay implies full adherence to our terms and conditions. These conditions may be modified and/or supplemented by SAS ROBRECHT at any time. In this case, the new version will automatically apply to any new customer, who will be informed by posting on  www.robrecht.fr. The buyer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions of sale, does not require a handwritten or electronic signature of this document.

RESERVATION AND PAYMENT OF STAYS

The Customer is explained our services by telephone or electronically. He himself determines the services of his choice on the day of his reservation. The Customer acknowledges having requested and obtained all the information necessary to make an informed reservation. The Customer is responsible for his choice of reservation and its adequacy to his needs, so that the responsibility of SAS ROBRECHT can not be sought. The reservation is accepted by the Customer at the end of the reservation process which ends with the receipt of the 50% deposit by SAS ROBRECHT. The reservation becomes effective only with the agreement of SAS ROBRECHT, after receipt of the completed and signed contract as well as the deposit. Following the acceptance of the reservation, a rental confirmation will be sent to the Customer.

For bookings made more than 30 days before the start of the stay, a deposit of 50% of the amount of the services must be paid. The balance must be paid between 30 and 60 days before the start date of the stay (the Customer will receive an email for the payment of the balance).

For bookings made less than 30 days before the start date of the stay, full payment must be made at the time of booking.

A deposit of 200 Euros is to be paid at the time of payment of the balance (it will be returned by bank transfer within 7 days of the end of the stay, to the bank details provided by the Customer). Any material deterioration will result in a hold on it. The deduction does not exclude a claim for additional compensation if applicable.

Attention: only the persons appearing on the contract duly completed and sent by the Customer and accepted by SAS ROBRECHT will be authorized to take possession of the accommodation and to stay there.

Please note that pets are accepted after approval by SAS ROBRECHT. A supplement of 100 Euros per week will be requested.

METHODS OF PAYMENT OF THE STAY

The Customer has the possibility to pay for the stay by check or bank transfer.

RATES

The rates for all our accommodation and ancillary services can be consulted on our website. Rates are in Euro currency. The prices shown are valid for the 2021 season. The amount of the tourist tax is not included.

CANCELLATION POLICY

Cancellation by the customer       

In case of cancellation, we ask you to notify us promptly in writing, email or post with AR.

  • Cancellation more than 50 days before the beginning of the stay: 150 € retained on the deposit.
  • Cancellation between 49 and 30 days before the beginning of the stay: 300 € retained on the deposit.
  • Cancellation between 29 and 15 days before the beginning of the stay: 50% of the total amount of the reservation retained
  • Cancellation from the 14th day included before the beginning of the stay: 100% of the total amount of the reservation retained.

Cancellation by SAS ROBRECHT

Without a proposal for an equivalent alternative solution, the Customer will be reimbursed as soon as possible for all the sums paid. However, this cancellation may not give rise to the payment of damages.

In case of cancellation of the fact for an event constituting force majeure, as defined in Article 1218 of the Civil Code, only a refund, as soon as possible, of the sums paid will be made to the exclusion of any other compensation.

TERMS OF STAY

Our accommodations are not adapted for people with reduced mobility.

The reservation of a rental is made on a strictly personal basis and can not be sublet or transferred. Minors must be accompanied by their parents or legal guardians.

Accommodation can accommodate between 1 to 6 places depending on the type of accommodation.

The final cleaning is extra: 60 Euros or 100 Euros.

Bed linen and towels are not included in the price but can be rented in addition for an amount of 10 Euros per person per week.

Each reservation includes a parking space. Any additional vehicles must be parked at the visitor car park.

ARRIVAL

Arrival days are Saturday, Sunday or Monday depending on the type of accommodation.

The Customer’s entry into the accommodation is from 3 p.m. In the event that the Arrival of the Customer is after 8 pm, a supplement of 10 Euros will be requested.

RULES OF PROCEDURE

Rules of procedure are posted at the entrance of KON TIKI. We thank you for taking note of it and respecting it.

DEPARTURE

On the day of departure, the accommodation must be vacated before 10 am in the morning. For any delayed departure, you may be charged an additional day at the price of the night in force.