General Terms

These general terms and conditions of sale (hereinafter “GTC”) apply, without restriction or reservation, to all services offered (hereinafter “Services”) by the company ROBRECHT (hereinafter “the Provider”) to clients not acting within the scope of their commercial, industrial, craft, professional, or agricultural activity (hereinafter “Clients” or “the Client”).

The Provider is the company ROBRECHT, a simplified joint-stock company, with its registered office at 7 Rue Débat, 23 Domaine Saint Eloi – 83680 LA GARDE FREINET, SIREN number 491 535 423, VAT number FR59491535423.

The Provider’s contact details are:

• By email: contact@robrecht.fr
• By phone: +33 (0)4 94 56 82 32
• By postal mail: SAS ROBRECHT 11 Impasse Merez BP 145 83310 Grimaud

The GTC are accessible on the Provider’s website: www.robrecht.fr; they are also available on-site at the Provider’s premises and, if necessary, shall prevail over any other version or conflicting document.

Prior to any booking, the Client must read the Provider’s GTC.

Any booking of Services implies the Client’s acceptance of these GTC.

The GTC are expressly approved and accepted by the Client, who declares and acknowledges that they are fully aware of them.

The Client acknowledges having received all pre-contractual information listed in the Consumer Code, notably under Article L111-1 of the Consumer Code, before the provision of Services.

The Provider reserves the right to modify its GTC. The version of the GTC applicable to any booking is the one in force at the time of booking. In case of modification of the GTC, the modified GTC shall only apply to bookings made after such modification. They will be applicable as soon as they are made available to Clients.

The information provided in other documents of the Provider is indicative and may be revised at any time. The Provider has the right to make any changes deemed useful.

If any provision of these GTC is declared null, this nullity shall not affect the validity of the other provisions, which shall remain in force between the Provider and Clients.

Booking Conditions – Stay Terms

Booking Process

The Provider offers Services consisting of the rental of accommodation and related services within the Kon Tiki holiday village for the benefit of Clients.

The Client must review the Provider’s rates and GTC before making any booking.
Any booking of a stay implies full acceptance of the GTC.

The Client determines the Services they wish to request from the Provider. The Client may obtain explanations regarding the conditions and terms of the Services by phone, email, or on the Provider’s website. The Client acknowledges having requested and obtained all necessary information to make their booking with full knowledge, including that the accommodations are not suitable for persons with reduced mobility.

For each accommodation offered, the Provider specifies the bungalows and facilities available.

Booking requests must be made by a person of legal age with the capacity to contract.

At the Client’s choice, booking requests can be made:

• By email: contact@robrecht.fr
• On the Provider’s website
• By phone: +33 (0)4 94 56 82 32

NO RIGHT OF WITHDRAWAL: In accordance with Article L221-28 of the Consumer Code, the Provider informs its Clients that the sale of accommodation services provided on a specific date, or at a specified frequency, is not subject to the provisions relating to the right of withdrawal.

Booking Process:

• The Client may consult the Provider’s website, call the Provider, or send an email to learn about the Services and the terms of the stays offered;
• The Client selects the Services of their choice;
• The Client submits a booking request to the Provider;
• The Provider confirms to the Client the acceptance of their booking request and sends the booking contract to be completed and signed;
• The Client makes the payment of the requested deposit or the full amount if applicable, and sends the duly completed and signed contract to the Provider.

The booking is accepted by the Client at the end of the booking process, which concludes upon receipt of a 50% deposit by SAS ROBRECHT or the full price (depending on the booking date). During the booking process, the Client must confirm their acceptance of the Provider’s GTC.

The booking becomes effective only with the agreement of SAS ROBRECHT, after the Provider has received the signed contract and the effective payment of the deposit or the full price (depending on the booking date) from the Client.

Following acceptance of the booking by the Provider, a confirmation of the rental contract is sent to the Client.

The Provider reserves the right to refuse a booking request for any legitimate reason, notably if the booking request does not comply with the GTC.

If the Client disagrees with all or part of the GTC, they must refrain from making a booking with the Provider.

Booking of accommodation is strictly personal and cannot be sublet or transferred.

Capacity – Occupants of the Accommodation

Minors may only stay in the accommodation if accompanied by their parents or legal guardians.

Accommodations can host between 1 to 6 people depending on the type of accommodation rented.

Only the persons listed in the contract sent to the Client and accepted by the Provider will be authorized to occupy the accommodation and stay there.

Existing types of accommodation:

• Accommodation with 2 bedrooms, allowing a maximum of 4 people to stay.
• For some accommodations with 2 bedrooms and a sofa bed, the Provider allows a 5th person to stay for an additional cost of 20 euros per day.
• Accommodation with 3 bedrooms, allowing a maximum of 6 people to stay.

The Provider reserves the right to refuse access to the accommodation for groups presenting with a number of occupants exceeding the capacity of the rented accommodation.

The Provider reserves the right to refuse access to any accommodation to persons (Client, occupant, third party) who have caused damage and/or disturbances during a previous stay.

Pets

Only dogs are allowed, subject to a prior request to the Provider and their express acceptance, for an additional cost of 100 euros per stay, limited to one animal per accommodation.
Dogs of categories 1 and 2 (pitbull, rottweiler, etc.) are prohibited.
The Client must present the animal’s vaccination record upon the Provider’s request.

This additional cost is payable at the time of booking.

The Client must comply with the provisions of the Kon Tiki holiday village rules regarding pets.

In any case, any admitted animal may be prohibited by the Provider if it behaves aggressively, dangerously, or causes complaints from neighbors or nuisances.

Accessibility for People with Reduced Mobility

Accommodations are not suitable for persons with reduced mobility.

Vehicle Parking

Each booking includes one parking space.
Any additional vehicle must be parked in the visitor parking.
If parking spaces are available, and only with the Provider’s acceptance, one additional vehicle may be accepted for an additional cost of 100 euros.

Personal Belongings

During the stay, it is the Client’s responsibility to ensure the supervision and safekeeping of their personal belongings, for which they are solely responsible.

The Provider has no obligation to guard the personal belongings of Clients or accommodation occupants. The Provider cannot be held liable in case of theft, loss, or damage to the Client’s or occupants’ personal belongings.

Security Deposit

A security deposit of 400 euros is required for any booking. It is paid by the Client at the time of booking.

The security deposit will cover, notably:

• Any cleaning costs (if the accommodation is returned in poor condition requiring additional hours or cleaning staff);
• If the accommodation is returned late, an additional day will be charged;
• Loss of items or material damage occurring during the Client’s stay, up to the value of repair or replacement of such material.

All or part of the security deposit may be retained by the Provider depending on the condition in which the accommodation is returned by the Client.

Retention of the deposit does not exclude additional compensation by the Client if the costs exceed the deposit amount.

Upon arrival, if the Client does not report any reservations explicitly communicated in writing to the Provider within 24 hours of arrival (including supporting evidence such as photos), the presumption of good condition applies in accordance with Article 1731 of the Civil Code. The Client is then presumed to have received the accommodation in good condition and must return it in the same condition upon departure.

In the absence of an exit inspection documenting any damage, cleaning costs, or missing items, the Provider undertakes to produce evidence justifying the retention of the security deposit (including photos).

Check-in – Check-out

Arrival days are Saturdays, Sundays, or Mondays depending on the type of accommodation. From May 30 to September 28, 2026, bookings are made on a weekly basis only.

Outside this period, there are no imposed arrival days. Bookings are made for a minimum stay of 4 days.

Upon arrival, the Client must present themselves at the reception of the Kon Tiki holiday village. They must pay the tourist tax and will be given a sticker for their vehicle, allowing them to circulate and park in their assigned space. Keys to the rented accommodation are handed over at the Provider’s reception.

On the day of entry, the accommodation is available from 3:00 PM.
The Provider accepts arrivals until 10:00 AM the following day of the initially scheduled arrival. If the Client wishes to arrive after this time, they must inform the Provider. Beyond this hour, without prior notification to the Provider, the Service will be considered canceled by the Client and no refund will be issued.

On the day of departure, the accommodation must be vacated by the Client before 10:00 AM.

The accommodation must be returned by the Client in a reasonably clean state. After inspection and inventory of equipment, any missing, broken, or damaged items will be the Client’s responsibility, as well as any restoration if necessary.

For any late departure, an additional night may be charged at the current nightly rate.
The same applies if the Client remains in the accommodation beyond the booked period without the Provider’s agreement. The cost charged for each additional day will then be double the current nightly rate.

House Rules

House rules are displayed at the entrance of the Kon Tiki holiday village.
The Client must read and comply with the provisions of the house rules throughout their stay.

Accommodation Cleaning

The Client is responsible for cleaning the accommodation during their stay.

The Provider may perform cleaning during the stay upon Client request for an additional cost of 60 euros, payable on-site at the Client’s arrival.

The Provider carries out cleaning at the end of the stay for a fee of 100 euros. This service is mandatory but does not exempt the Client from leaving the accommodation in a reasonably clean condition.
This fee is payable at the time of booking.

Additional Equipment

Bed linens are included in the rental of the accommodation.

Towels are not included in the rental price. Towels can be rented for an additional cost of 2 euros per person per day.
This cost is payable at the time of booking.

Pricing Conditions

Accommodation and additional service rates are available on the Provider’s website.

Services are provided at the Provider’s rates in effect on the booking date, according to the Provider’s price list or a prior quote accepted by the Client.

The rates in effect on the booking date are communicated to the Client before any reservation. The Client is bound only by the rate in effect at the time of booking.

The Provider reserves the right to modify its rates at any time, noting that services will be invoiced based on the rates in effect at the time of booking.

All rates are in Euros, inclusive of all taxes (VAT included). Rates include the VAT at the applicable rate.

The rate fixed at the time of booking exclusively includes:

• Accommodation rental;
• Consumption of water, gas, and electricity;
• Any additional services subscribed to at the time of booking (accommodation cleaning, pet).

The rate fixed at the time of booking does not include (without limitation):

• Additional services not expressly subscribed to by the Client;
• Ongoing cleaning;
• Towels;
• Baby equipment;
• Meals and beverages.

A tourist tax is due for each person staying in an accommodation. The tourist tax is not included in the booking amount and is collected by the Kon Tiki holiday village on behalf of the local authority. The total and final amount will be determined on the Client’s arrival date and must be paid upon arrival before taking possession of the accommodation.

Payment Terms

Booking made 30 days or more before the start of the stay
For bookings made more than 30 days before the start of the stay, a deposit of 50% of the total amount of the Services must be paid.
The balance must be paid at least 14 days before the start date of the stay, and the Client will receive an email for the balance payment.

Booking made less than 30 days before the start of the stay
For bookings made less than 30 days before the start date of the stay, full payment must be made at the time of booking.

Payment Methods
Accepted payment methods:

• Bank transfer;
• Credit card: Visa, Eurocard/Mastercard, American Express.

Modification of Services

Subject to the express acceptance of the Provider, the Client may modify their booking:

• The Client may change the type of accommodation booked, subject to availability;
• The Client may add additional services not subscribed to during the initial booking.

Any payment resulting from these modifications will be made during the stay with the Provider.

Cancellation of Services

Any cancellation of a booking results in its termination, and the Provider reserves the right to re-offer the accommodation for rental.

Cancellation by the Client
Any request for cancellation must be notified in writing by registered letter with acknowledgment of receipt sent to the Provider’s postal address or by email to the Provider, as detailed in the “General Information” section, no later than the day before the start date of the stay.
The Client’s cancellation date corresponds to the date of receipt by the Provider of the registered letter or the email.

• Cancellation more than 45 days before the start of the stay: full refund minus 90 euros cancellation fee retained by the Provider.
• Cancellation between 44 and 30 days before the start of the stay: 25% of the total amount including taxes retained by the Provider.
• Cancellation less than 30 days before the start of the stay: all sums paid are retained by the Provider.

The Provider will refund the Client by bank transfer or credit card depending on the Client’s payment method.

Any stay already commenced is fully owed. Early departure does not entitle the Client to any refund.

Cancellation by the Provider
Any cancellation must be notified in writing by registered letter with acknowledgment of receipt or by email to the Client, no later than the day before the start date of the stay.

• Cancellation without equivalent replacement: full refund of sums paid, excluding any compensation.
• Cancellation due to force majeure or exceptional circumstances: refund of sums paid, excluding any compensation.

The Provider accepts arrivals until 10:00 AM the day after the initially scheduled arrival. If the Client wishes to arrive later, they must notify the Provider. Beyond this hour, without notice, the service will be considered canceled by the Client and no refund will be issued.

Client Obligations

The Client agrees to reasonably occupy and use the rented accommodation and equipment and return them in good condition at the end of the stay.

Before departure, the Client must:

• Empty the refrigerator and remove all food;
• Empty the trash bins;
• Leave the accommodation in a reasonably clean state.

Provider Obligations

The Provider undertakes to make the reserved accommodation available to the Client according to the agreed terms and conditions.

Guarantee – Provider Liability – Professional Insurance

The use of information on the Provider’s website is the sole responsibility of the user. All resources, texts, visuals, and illustrations on the site are for informational purposes only and cannot engage the liability of the publisher. Despite efforts to provide accurate and up-to-date information, the Provider is not responsible for inaccuracies, errors, or omissions.

The Provider guarantees the Client against any non-conformity or hidden defect of the Services, except in cases of Client negligence or fault.
The Provider cannot be held liable for delays or suspension of services caused by the Client or due to force majeure.
The Provider’s liability is not engaged for damages resulting from Client negligence or incorrect information that affects the Service.
The Client is responsible for disturbances caused by themselves or their visitors.

Intellectual Property

All content on the Provider’s website is the exclusive property of the Provider. Any reproduction, distribution, modification, adaptation, retransmission, or publication, even partial, is strictly prohibited without written consent. Unauthorized use constitutes infringement and may incur civil and criminal liability.

Confidentiality

The Provider undertakes to maintain the confidentiality of information collected during the execution of the Services.

Personal Data

Personal data collected from Clients is processed by the Provider, stored in its client database, and necessary for booking management and Services execution. Data may also be kept for security and legal compliance purposes.

The Client has rights to access, correct, erase, and transfer their data and to object to its processing.

Force Majeure – Exceptional Circumstances

The Provider is not liable for delays or non-performance due to force majeure or exceptional circumstances, including but not limited to natural disasters, extreme weather, fire, explosion, flood, national strikes, riots, pandemics, or administrative closures.

The Provider will inform the Client as soon as possible and is not responsible for compensation due to delays or non-performance in such cases.

Termination

In the event of a breach of contractual obligations by the Provider or Client, the non-breaching party may terminate the contract immediately by written notice (registered mail or hand-delivered letter).

If the breach is remediable, the non-breaching party must first issue a formal notice giving the defaulting party a maximum of 15 days (or a reasonable period during the stay) to remedy the breach. Failure to comply results in automatic termination without prejudice to damages.

Upon termination, the Client is not entitled to any refund.

Mediation

The Client may resort to conventional mediation, notably with the Consumer Mediation Commission or sectoral mediation bodies, or any alternative dispute resolution method in case of disagreement.

Every consumer has the right to use a consumer mediator free of charge to resolve disputes with a professional amicably.
The Client must first submit a written complaint to the Provider, whose contact details are listed in the “General Information” section, to attempt an amicable resolution.

If an amicable resolution fails, the Client may contact the mediator by postal mail, email, or online within a maximum of one year from the date of the written complaint to the Provider.

Consumer Mediator Contact Details:
CM2C
49 rue de Ponthieu
75008 PARIS
Tel: +33 (0)1 89 47 00 14
Email: cm2c@cm2c.net
Website: www.cm2c.net

The mediator, in the absence of agreement between the Client and the Provider, proposes a solution to resolve the dispute. Upon communicating the proposal, the mediator reminds the Client and the Provider that they are free to accept or reject it.
If both the Client and the Provider accept the mediator’s proposed solution, they waive the right to take the dispute to court, except in cases where the professional concealed information or new elements related to the complaint arise.
A dissatisfied Client who refuses the mediator’s solution may still seek legal recourse.

The European Commission also provides an online dispute resolution platform, accessible via: https://ec.europa.eu/consumers/odr/

Applicable Law – Disputes

The Terms and Conditions of Sale are governed by French law.

The Client may benefit from mandatory provisions of the law of the country in which they have their habitual residence, where applicable.

All disputes arising from the Terms and Conditions of Sale and the Services provided, regarding their validity, interpretation, execution, resolution, consequences, or follow-up, shall be submitted to the competent courts under ordinary law rules.

Updated Terms and Conditions of Sale: November 19, 2025